Frequently Asked Questions

Due to the nature of our business, deliveries are estimated between 7 and 15 business days. Indeed, to guarantee you low prices, we do not keep products in stock. This allows significant savings on our purchase costs and enables us to offer you the best prices. We strive to reduce this delay as much as possible to ensure your optimal satisfaction.

Yes, we accept returns if you are not satisfied with your purchase. You can return your items within 14 days of receipt for a full refund or exchange. Please refer to our return policy for more information.
In case of a return request, here is the procedure to follow:
- Contact customer support via the contact form or email.
- Provide us with as much information and photos as possible about your purchases and the related issues.
- Customer service will get back to you as soon as possible with the next steps.
Return shipping costs will be the responsibility of the customer.

Shipping is free with us and it will stay that way! 😉

Yes, you can. Our shipping is free worldwide! If you encounter any issues, please don’t hesitate to contact our customer service!

We will send you this email as soon as possible. However, please note that the search for pickup points is currently done manually, which means waiting for customer service availability. We commit to providing you with a response within a maximum of 24 hours. Thank you for your understanding and patience.