Return and Refund Policy

Refund Policy

Committed to providing exemplary customer service and quality products, we offer refunds or free reshipments under the conditions below if you are not fully satisfied with your purchase for any reason:

• Defective or Non-Conforming Products: Only if you receive a defective or non-conforming product.
• Return by Withdrawal: This option is valid only for non-customized products and can be exercised if you no longer wish to keep the product.
• Non-Delivery: If a delay exceeding 45 days after your order is observed, you may request a full refund.

In the two cases above, you have a maximum period of 14 days following receipt of your order to request a return, reshipment, or refund. To do so, please clearly notify our customer service via the contact form on the "Contact Us" page or by email. The consumer must explicitly notify us through the contact form or email.

Exception:

• Customized Products: Please note that according to European law, refund requests for customized products are not accepted unless they are defective or non-compliant with your order. Minor changes, such as the order of first names on a customized product, do not justify a refund unless explicitly indicated.
• Delivery Delay: It is important to note that delivery delays, regardless of their nature, do not entitle you to a full or partial refund of your order.

How to Request a Refund?

If you wish to request a refund for a defective or non-conforming product, please notify us via the contact form on the "Contact Us" page or by email at [email protected], specifying your order number and reason for the request. We commit to processing your request within 10 business days of receipt.

How Will the Refund Be Processed?

If your refund request is approved, the refund will be made to the payment card used for the purchase. No fees will be charged for the refund.

We remain available for any questions or further information regarding our refund policy.